Dog Trainer Rob Private Lessons or Board and Train Program.

Refund and Returns Policy

Thank you for choosing Dog Trainer Rob for your shopping needs! We are committed to ensuring your satisfaction with our products and services. Please review our refund policy outlined below:

Refunds and Exchanges

We offer refunds and exchanges within the initial 10 days of your purchase. If 10 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria for Refunds and Exchanges

To be eligible for a refund or exchange, your item must meet the following criteria:

  • The item must be unused and in the same condition as you received it.
  • It must be in its original packaging.
  • Proof of purchase, such as a receipt, is required.
  • Only regular-priced items are eligible for refunds; sale items are exempt.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected] and send your item to [Relevant Address].

Exempt Goods

The following items are exempt from refunds:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 10 days after delivery

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specific number of days.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Shipping

Please do not send the product back to the manufacturer unless instructed. Instead, return it to our address. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. Depending on your location, the time it takes for your exchanged product to reach you may vary.

Note: We cannot guarantee the receipt of your returned item, so we recommend using a trackable shipping service or purchasing shipping insurance.

Thank you for your understanding and cooperation. If you have any further questions or concerns, please don’t hesitate to contact us.